In order to qualify...

• High use must be due to a leak caused by deteriorated pipes and fittings; not excessive irrigation, left-on hoses, toilet flappers, etc.
• All requests must be submitted within 60 days and include proof of repair.
• Water usage must exceed Tier 2 consumption (13 units) and be at least 50% higher than previous billing cycle.
• Customers are limited to one billing adjustment at any one service address per 24-month period.

Sewer credits are applied uniquely to commercial customers without an irrigation meter as these types of customers do not have a sewer cap. If the customer can demonstrate that the leak was in the irrigation system, the sewer charges would be considered for adjustment.  

If you find that the fixtures in your residence are not being properly maintained, refer to your Lease Agreement to determine who is responsible for this maintenance and, where necessary, notify your landlord immediately. If you find that you have received a high bill due to improper, incomplete, or ignored fixture maintenance, the City is not likely to offer an adjustment to your account.

If the landlord is responsible for said maintenance, you will need to follow whatever form of recourse you may have with your landlord. In contentious scenarios, please refer to the California Landlord and Tenant Law. 

SLO Solutions offers free conflict resolution services to all San Luis Obispo residents. While they cannot speak to tenant law, they can facilitate constructive mediation and conversation to work through conflict.  

Cal Poly has also created the Educated Renter's Certification Program which provides guidance to students who may be living off campus for the first time. While the certification portion is only offered to students, the information on being a good renter is still helpful for any resident in the City.