Shutoff Policy

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Billing and Shutoff Process

Water and Sewer usage is billed once per month. Meters are manually read within the first 10 days of the month to determine water used for the previous 30 days. Bills are mailed on or around the 15th of each month.
Bills are due upon presentation (City Municipal Code §13.04.080 B) as they invoice for water already consumed. The City’s water and sewer invoices are always due on the 15th of the month and must be paid by the due date on the bill to avoid a penalty.
In the event a utility bill becomes delinquent, a late fee will be assessed to the account on the next bill. This fee amounts to $15 or 1.5% of the total past due balance, whichever is greater. This fee will be charged every 30 days as long as there is a past due balance. A late fee will be waived once in a 12-month period at the customer's request.
If a utility bill has a past due balance of 60 days or more, a discontinuation notice will be mailed to the customer. If a customer fails to pay their bill by 4:00 p.m. on the due date printed on their discontinuation notice and has not made any other arrangements with the City for payment, the water/sewer service to the address in question will be terminated on the following business day. This termination includes a lock on the meter preventing the customer from restoring service. A $57 service termination and restoration penalty will be assessed to the account, which will be due along with the entire past due balance more than 60 days behind before service will be restored. This means if your total past due balance more than 60 days behind was $100, you will be required to pay $157 to have your water service restored.

This fee is a cost recovery for the City employees who process the shutoff and restore; it is not a deposit. As the fee was established by Council mandate, Utility Billing staff does not have the authority to waive this fee. If you believe this fee was applied to your account in error, please contact Utility Billing staff at (805) 781-7133 and we will review your account.

View our "Discontinuation of Water Service for Non-Payment Policy in the following languages: English Spanish Chinese Tagalog Vietnamese Korean

Payment Extensions

The City recognizes that there are circumstances which may prevent our customers from making their utility bill payment before the due date on their discontinuation notice. If you need an extension to pay your past due balance, the City may provide an extension of up to two weeks from the shutoff due date, once per 12-month period. The City may alternatively offer amortization of the unpaid balance or an alternative payment schedule. Please contact a Utility Billing Assistant at (805) 781-7133 or by e-mail at ub@slocity.org to inquire about setting up an extension.

It is important to understand that such an extension does not move any other due dates, and therefore you are likely to have another past due bill by the time the extended bill is paid, so please consider this before making an extension. Setting up a payment extension does not prevent late fees or cause any late fees to be waived on the account.

If you have questions about your past due balance or if you would like to contest or appeal your bill, please contact a Utility Billing Assistant at (805) 781-7133 or by e-mail at ub@slocity.org.

City of San Luis Obispo, CA

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Shutoff Policy

Billing and Shutoff Process