Customers can pay their utility bills online with a credit/debit card or checking account and access comprehensive, up-to-date information, billing history, and service and consumption summaries at the City’s online payment website. There is no additional charge for making your payments online.
For assistance with registering an account on our payment website, please follow these instructions.
It has recently come to our attention that several websites have set up bill payment portals for City Utility Billing payments. The City is not affiliated with any of them, nor has it given consent for such services. The City advises our customers not to make payments on websites other than those belonging to the City or your bank.
Please do not hesitate to contact us if you have any questions on this issue.
Other Payment Options
Pay by Phone:
Customers can now pay their water and sewer bill by Visa or MasterCard, or request account balance anytime using the City's automated telephone payment system by calling (805) 781-7133. You will need your account number ready.
The City of San Luis Obispo now offers a new payment option for water and sewer customers. Our phone payment system (IVR) is available 24/7 by calling 805-781-7133. The system offers account balance information and will post payments immediately to the account once the system confirms payment with Visa or MasterCard. In order to use the system, the customer needs only the account number that’s featured on each bill at the top right hand corner. To listen to a recording of the process, click the play button below.
Should you wish to speak with a Utility Billing Specialist to discuss your bill or for other issues or concerns, please call during regular business hours, 8 a.m. to 5 p.m., Monday through Friday, and follow the instructions in our automated message.
CURRENTLY CLOSED TO THE PUBLIC DUE TO COVID-19. Under normal circumstances, to make a payment in person, please visit the lower floor of City Hall at 990 Palm St. during normal business hours (Mon – Fri, 8 am – 4 pm, excluding holidays).
We are currently checking out Drop-box multiple times a day since our Public Counter is closed due to COVID-19
For after-hours payments, there is a payment drop-box located in front of City Hall. Payments dropped after 7:45 am will be credited to your account the following business day.
Please do not deposit cash in the payment drop box.
Please do not use the payment drop box for accounts subject to shut off.
To make a payment via the mail, please send payment with your payment coupon to:
City of San Luis Obispo
P O Box 102052
Pasadena CA 91189-2052