There are three really easy ways to stop/start your service:
*Please note, starting July 20, 2018 the Utilities Department will be closed every other Friday and will not be able to start or stop service on those days. To check for Friday closures, please view our Utilities Calendar.
- You can do it online, 24 hours a day!
- Start or Discontinue Service (online form)
- You can call us at (805) 781-7133. We can do everything over the phone. Our phone line hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m and every other Friday 8:00 a.m. to 5:00 p.m.
- You can come into City Hall, 990 Palm Street, to the Finance Department public counter and sign up for service in person. Their offices are open Monday through Friday 8:00 a.m. to 5:00 p.m.
Account Setup Fees
To initiate or discontinue water and sewer services, please contact Utility Billing, from 8 a.m. to 5 p.m., Monday through Thursday, and every other Friday from 8 a.m. to 5 p.m. (except holidays) at (805) 781-7133. The following charges apply:
Regular account set-up fee : $85.00
(***must be scheduled at least 1 business day before start of business on day you wish to have service established to avoid same day service fee***)
After hours account set-up fee: (after 4:00 p.m.; before 8:00 a.m.; weekends & holidays; non-scheduled work days) $300
Disconnect service for nonpayment: $113