Account Setup and Termination

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Water and Wastewater Service

There are three really easy ways to stop/start your service:

  • You can call us at (805) 781-7133. We can do everything over the phone. Our phone line hours are Monday through Friday, 8:00 a.m. to 5:00 p.m 
  • You can come into City Hall, 990 Palm Street, to the Finance Department public counter and sign up for service in person. Their offices are open Monday through Friday 8:00 a.m. to 5:00 p.m.

Account Setup Fees

To initiate or discontinue water and sewer services, please contact Utility Billing, from 8 a.m. to 5 p.m., Monday through Friday (except holidays) at (805) 781-7133. The following charges apply:

Regular account set-up fee :   $38.00
(***must be scheduled at least 1 business day before start of business on day you wish to have service established to avoid same day service fee***)

After hours account set-up fee: (after 4:00 p.m.; before 8:00 a.m.; weekends & holidays; non-scheduled work days)  $310

Disconnect service for nonpayment: $50