In response to COVID-19 concerns, our office is currently closed to the public. Our office staff is available by phone from 8am - 5pm, Monday through Friday.
The City of San Luis Obispo provides Water & Sewer services for City customers only. Other utilities companies and their contact information are listed below:
PG&E (Electric) – (800) 743-5000
The Gas Company – (800) 427-2200
San Luis Garbage – (805) 543-0875
Billing Procedures and Payment
Water and Sewer usage is billed once per month. Meters are manually read within the first 10 days of the month to determine water used for the previous 30 days. Bills are mailed on or around the 15th of each month. Therefore a bill produced May 15 will cover the service period for the majority of April and a few days of May.
Bills are due upon presentation (City Municipal Code §13.04.080 B) as they invoice for water already consumed. The City's water and sewer invoices are always due on the 15th of the month and must be paid by the due date on the bill to avoid a penalty.
For your convenience, payment drop boxes are located at:
In front of our Finance/Information Technology Department at 990 Palm, built into the brick wall on the right.
The Parking Office located at 1260 Chorro Street.
Payments from payment drop boxes are posted to the account the following work day.
Payments made by mail are posted to accounts daily by 3 p.m. Please do not deposit cash in the payment drop box. Please do not use the payment drop box for accounts subject to shut off.
Online Utility Billing and Payment is Available Now!
Water and sewer customers now have the option to access water and sewer account information online. We are committed to providing the highest level of service possible and are pleased to provide customers with the option to:
Make water and sewer bill payments online as needed, or
Sign up for monthly utility bills to be paid automatically from a debit or credit card
View and compare water use and account transaction history
Sewer fees pay for the complete operation and maintenance of the collection, treatment and pretreatment programs. The sewer fund is self-supporting and does not receive money from outside sources such as the General Fund.
Why is my current water bill so much higher than my last?
A malfunctioning or leaking toilet is the most common problem, and it may be responsible for the sudden increase in your water bill. If you hear the sound of water running when your toilet is not in use, it can be wasting 100-500 gallons of water per day.
To learn how to detect or repair toilet leaks or find other useful water conservation information, visit the Conservation webpage or call 781-7215.
If you already have water service, you should be aware that the water distribution system occasionally has main line breaks. When this happens, the crews rarely have the opportunity to notify the public. In an emergency shutdown such as this, distribution crews notify the police of the areas that will be affected. For a planned water main shutdown, crews give 48 hour notices to customers in the area the shutdown will affect.