Contact Us
805 -781-7133
ub@slocity.org
990 Palm Street
San Luis Obispo, CA 93401
Utility Billing
Utilities Provided
The City of San Luis Obispo provides Water & Sewer services for City customers only. Other utilities companies and their contact information are listed below:
PG&E (Electric) – (800) 743-5000
The Gas Company – (800) 427-2200
San Luis Garbage – (805) 543-0875
Billing Procedures and Payment
Water and Sewer usage is billed once per month. Meters are manually read within the first 10 days of the month to determine water used for the previous 30 days. Bills are mailed on or around the 15th of each month. Therefore a bill produced May 15 will cover the service period for the majority of April and a few days of May.
Bills are due upon presentation (City Municipal Code §13.04.080 B) as they invoice for water already consumed. The City's water and sewer invoices are always due on the 15th of the month and must be paid by the due date on the bill to avoid a penalty.
For your convenience, payment drop boxes are located at:
- City Hall, 990 Palm, bottom of the front steps, next to the to the City bulletin board.
- The Parking Office located at 1260 Chorro Street.
Payments from payment drop boxes are posted to the account the following work day.
Payments made by mail are posted to accounts daily by 3 p.m.
Please do not deposit cash in the payment drop box.
Please do not use the payment drop box for accounts subject to shut off.
Online Access
Online Utility Billing and Payment is Available Now!
Water and sewer customers now have the option to access water and sewer account information online. We are committed to providing the highest level of service possible and are pleased to provide customers with the option to:
- Make water and sewer bill payments online as needed, or
- Sign up for monthly utility bills to be paid automatically from a debit or credit card
- View and compare water use and account transaction history
- Sign up for water and sewer service
To register an online account with the City of San Luis Obispo, please visit our payment website at http://www.slocity.org/paywaterbill. For more information about the website, click here.
FAQs
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Why do we pay sewer fees?
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Why is my current water bill so much higher than my last?
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Why don’t I have any water?