879 Morro Street
990 Palm Street
25 Prado Road
Hours: 8:00 a.m. - 5:00 p.m.
Monday-Friday, closed on national holidays or as posted
UTILITIES NEWS & PROJECTS
Why do we pay sewer fees?Sewer fees pay for the complete operation and maintenance of the collection, treatment and pretreatment programs. The sewer fund is self-supporting and does not receive money from outside sources such as the General Fund.
Why is my current water bill so much higher than my last?
A malfunctioning or leaking toilet is the most common problem, and it may be responsible for the sudden increase in your water bill. If you hear the sound of water running when your toilet is not in use, it can be wasting 100-500 gallons of water per day.
To learn how to detect or repair toilet leaks or find other useful water conservation information, visit the Conservation webpage or call 781-7215.
Why don’t I have any water?
If you just moved into your house or apartment you have to sign up for service.
If you already have water service, you should be aware that the water distribution system occasionally has main line breaks. When this happens, the crews rarely have the opportunity to notify the public. In an emergency shutdown such as this, distribution crews notify the police of the areas that will be affected. For a planned water main shutdown, crews give 48 hour notices to customers in the area the shutdown will affect.
Why is our water pressure low?
- Debris caught in the aerator screen in your faucet (to fix this, remove the screen & clean, then replace the screen).
- A partially closed valve on the property being served
- Aged galvanized steel plumbing which has become restricted due to interior corrosion and mineral deposit build-up.
- A Pressure regulator that has worn out or failed.