Skip to page body Home Living Visiting Government Services Business

City of San Luis Obispo, CA

Home Menu
Job Openings Agendas Staff Directory News Volunteer Subscribe
I WANT TO...
Close

FIND A SERVICE

I WANT TO...

Learn More
Search
Search
  • Home
  • Living
    • Calendars
      • Community Activities
      • Events in the City
      • Government Meetings
      • Volunteer Month
    • Jobs
      • City Jobs
      • Job Interest Card & Notifications
      • Volunteer Opportunities
    • Online Payments
      • Classes and Activities
      • Parking
      • Water and Wastewater
    • Natural Resources
      • Open Space and Trails
      • Drought Information
    • Neighborhood
      • Town Gown
      • Broadband
      • Holiday Banners
      • e-Notifications
      • Neighborhood Outreach
      • Open Government
      • Homelessness
        • Housing in SLO
      • Respect SLO!
      • City At A Glance
      • Report a Problem
    • Parks and Recreation
      • Facilities
      • Laguna Lake Golf Course
      • Open Space and Trails
      • Parks
      • Public Art
      • Senior Programs
      • SLO Swim Center
      • Skate Park
      • Youth Services
    • Permits
      • Business Owner Permits
      • Homeowner Permits
    • Support Local Promotions
      • SLO Restaurant Month
      • ARTober
      • Buy Local Bonus
    • Safety
      • Safety Education
      • Safety Service for You
      • City Departments focused on your Safety
    • Sustainable SLO
    • Utilities
      • Utility Service
      • Water Quality
      • Water Sources
      • Rates & Fees
      • Winter Water Average
  • Visiting
    • Find a Place to Stay
      • Deals and Packages
    • Events
      • SLO Happenings Events Calendar
    • Things to Do
      • Bubblegum Alley
      • Day Trips
      • Dining Out
      • Wine Tasting
      • Shopping
      • Museums
      • Arts & Culture
        • SLO Public Art
        • SLO Museum of Art
        • SLO County Arts
      • Farmers' Market
    • Visitor Maps
      • Downtown
      • Historic Properties
      • Points of Interest
      • Trail Maps
      • Public Restroom Locations
    • Questions About Visiting?
  • Government
    • Common Questions
      • How do I contact Council?
      • Where are Council meetings held?
      • How do I register to vote?
      • How do I access public records?
      • How do I view campaign disclosure documents?
      • How do I apply to join an Advisory Body?
      • How can I apply for a job with the City?
      • How do I file an appeal?
      • How do I file a claim?
    • Mayor and City Council
      • Agendas and Minutes
      • Council Policies and Procedures
      • Meeting Videos
      • Register for e-Notification
      • City Goals
    • Advisory Bodies
      • Agendas and Minutes
      • Application & Handbook
      • Vacancies
    • Municipal Code
      • Charter & Municipal Code
    • Department Directory
      • Directory of City Officials
      • City Administration
      • City Attorney
      • City Clerk
      • Community Development
      • Finance
      • Fire Department
      • Human Resources
      • Parks and Recreation
      • Police Department
      • Public Works
      • Utilities Department
    • Open Government
      • State of the City
      • Browse City Records
      • City Budget
      • City At A Glance
      • e-Notifications
      • Enterprise System Catalog
      • GIS & Mapping Division
      • Government Access Channel 20
      • Open City Hall
      • Organizational Policies
    • Municipal Elections
    • City Offices
    • Roles of City, County, State and Federal Governments
    • City Calendars
    • Parking for Public Meetings
  • Services
    • How Do I?
      • Apply For...
      • Contact...
      • Find...
        • City Offices
      • Pay...
      • Register...
      • Ask SLO
      • View...
      • How do I get a business license?
    • Transportation
      • Biking & Walking
      • SLO Transit
      • Parking Services
      • SLO in Motion
    • Public Safety
      • Safety Education
      • City Departments Focused on Your Safety
    • Public Utilities
      • Water Services
      • Water Conservation
      • Wastewater Services
      • Stormwater
    • Leisure, Cultural, & Social Services
      • Activity Guide
      • Activity Registration & Facility Reservation
    • Measure G-20
    • Common Questions
      • How do I report an issue?
      • How do I sign up for water and sewer services?
      • How are we doing?
      • How do I contact staff?
      • How do I get commuter updates?
      • When will my street be swept?
      • When is my street going to be repaved?
    • Community Development
    • General Government
      • User & Impact Fee Study
      • Local Sales Tax
      • Meetings & Agendas
      • Operational Policies
      • Public Records Request
      • City At A Glance
      • Community News
    • Social Media and Apps
      • e-Notifications
      • Open Government
      • Website Accessibility
    • Regional Agencies
  • Business
    • Doing Business in SLO
      • Why do business in SLO?
      • Business Support
      • What kind of permits & licenses do I need?
      • How do I get a business license?
      • Work for SLO
      • How can we help you?
      • What development is happening in the City?
      • What is Economic Development?
    • Doing Business with the City
      • Bids and Proposals
      • Supplier Self Service
    • Business Resources
      • Community & Partner Resources
      • Local Governmental Resources
      • State Governmental Resources
      • Federal Governmental Resources
      • Diversity, Equity & Inclusion
      • Sustainability
      • e-Notifications
      • Business Help Form
      • City News
    • Contacts
      • Economic Development & Tourism
      • Business Help Form
      • Staff Directory
    • Economic Development
      • Economic Development Strategic Plan
      • City Data at a Glance
      • Community Demographics
      • Business Data
      • Talent Pool
      • Available Properties
      • Data Mapping Tool
      • Other Info
    • Permits & Licenses
      • Business License
      • City Permits
      • Other Permits
    • Jobs
      • City Jobs
    • Maps
      • All Maps
      • Development Projects in Process
      • Traffic Data Map
      • Zoning Map

Click to related pages...

  • Utilities Department-
    • Utilities News
    • Utility Billing+
      • Water and Sewer Rates
      • Billing Adjustments for Leaks
      • Shutoff Policy and Information
      • Lower Your Utility Bill
      • Utility Billing Help
    • Environmental Programs+
      • Pretreatment Program
      • FOG
      • Industrial Users Fee
    • Water-
      • Recycled Water
      • Water Sources
      • Distribution System
      • Backflow & Cross-Connection
    • Water Conservation+
      • Rebate Program
      • Drought
      • Conservation Tips and Tricks
      • Plumbing Retrofit Information
      • Check for Leaks
      • Understanding Your Water Meter
      • AMI
      • Determine Your Water Consumption
      • Water Efficient Landscape Standards
      • Report a Water Waste Violation
    • Wastewater+
      • Water Resource Recovery Facility
      • Wastewater Collections
    • Stormwater+
      • Current City Stormwater Programs
      • Stormwater Training Resources
      • Pollution Prevention for Residents
      • Pollution Prevention for Businesses
      • Pollution Prevention for Construction Sites
      • Take Action
      • Runoff 101
      • Stormwater Regulations & Permit Documents
      • Homeowner's Guide to Storm Preparation
    • Trash & Recycling+
      • Collection
      • Recycling & Organics
      • Apartment & Condominium Services
      • Special Event Recycling Program
      • Construction & Demolition Recycling Program
      • Bulky Items & Special Pickups
      • Hazardous Waste Program
      • Electronics
      • State and Local Recycling Mandates
    • Documents and Files
    • Frequently Asked Questions
    • Report An Issue
    • Request A Service
    • Meetings & Events

Government » Department Directory » Utilities Department

Water

Font Size: + -
Share & Bookmark Share & Bookmark, Press Enter to show all options, press Tab go to next option
  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • Reddit
Feedback Print
  • Whale Rock
    SLO Water Sources

    Learn about the City of SLO's main water sources

    Learn more
  • City of SLO Water Rebate Program
    Water Conservation Rebate Program

    Water customers can now receive a rebate for upgrading to water-efficient devices.

    Learn more
  • Construction Water Permit

    Applications for 2024-2025 Construction Water Permits will open soon!

    Learn more

Get to know YOUR Water 

We know the community of San Luis Obispo cares about water. That’s why the City of San Luis Obispo has invested in multiple water sources to meet its water supply needs. The City has four primary water supply sources including Whale Rock Reservoir, Salinas Reservoir, Nacimiento Reservoir, and recycled water. Historic groundwater wells have also been kept in operable, stand-by positions in the event that they are ever needed.  Currently, the City has a water supply portfolio that allows for the safe and continuous use of up to 10,000 acre-feet of water each year, which well exceeds its annual need of about 4,700 acre-feet per year. To see  the City’s current reservoir capacities go here.

The City remains committed to the responsible management of the community’s water supplies. Because of work conducted during and after the 2011-2015 drought, such as the participation in the production of a Groundwater Sustainability Plan (GSP) to better understand groundwater supplies and availability, the acquisition of an additional 2,200 acre-feet of water from Nacimiento Reservoir each year, and upgrading the Water Resource Recovery Facility (WRRF) to allow for expanded use of recycled water, the City is positioned to handle periods of limited rainfall. The lessons learned from past droughts continue to drive proactive planning and position the City to maintain a reliable and resilient water supply. The City constantly reassesses water availability and strives to provide clear communication to the public regarding forecasted conditions and any potential community impacts.

  • Water Sources

    Water Sources

    Learn where the City gets it's water from.

  • Distribution System

    Distribution System

    A complex delivery system designed to provide continuous drinking water and fire suppression.

  • Water Treatment

    Water Treatment

    The water treatment plant provides clean, safe drinking water every day of the year.

  • A graphic showing the underground water pipes that the City of San Luis Obispo owns and which ones Property owners own.

    Lead Service Line Info

    Learn about water service lines and how the City ensures water-safety!

  • Water Conservation

    Conservation

    Help continue to make water conservation a San Luis Obispo Way of life.

  • Plumbing Retrofit Program

    Plumbing Retrofit Verification Program

    Learn how to get your property's indoor plumbing certified.

  • Drought

    Drought

    See what the City of San Luis Obispo has done and continues to do to prepare for drought.

  • button to learn about your water meter

    Understanding Your Water Meter

    Learn how to read and identify leaks using your water meter

  • over irrigation water waste

    Report Water Waste

    Water conservation is a San Luis Obispo way of life. Help us save water by reporting instances of water waste

See the latest news

Apr 21 Council Meeting Recap

Post Date:04/23/2026 4:53 PM

The San Luis Obispo City Council held a public meeting on Tuesday, April 21, 2026. Below is a recap of the meeting. Review the full recorded video and agenda packet.

Presentations and Consent Agenda 
The meeting began with several presentations, including proclamations declaring:

  • April 19 – April 25, 2026 as California Cities Week, recognizing the essential role cities play in residents’ daily lives and encouraging civic participation, education and involvement in local government.
  • April 19 – April 25, 2026 as Volunteer Appreciation Week, calling upon all to recognize, celebrate and uplift the contributions of past, present, and future volunteers.
  • May 2026 as Bike Month, encouraging community members to participate in May’s events and urging all road users to share the road safely with bicyclists.

Then the City Manager gave a brief presentation with recent updates on City programs, services and events.

There were also several routine matters on the Consent Agenda, which the City Council approved with one vote, including:

  • approving a partnership and funding agreement between the City and the Land Conservancy of SLO County to help permanently protect the Righetti Fiscalini Ranch in the City’s Greenbelt and to support work removing harmful invasive plants from local open spaces
  • awarding a contract to MV Transportation, Inc. for Transit Operation and Maintenance Services.

Public Hearings & Business Items 

City Workforce Update Shows Strong Retention 
The City Council held a public hearing to review the annual report on the City’s vacancies and hiring and retention efforts, then accepted the report without making changes. The State requires public agencies to present this information during a public hearing before the next fiscal year budget is adopted. This year’s report showed that in 2025 the City had a strong employee retention rate of 91% with only about 7.6% of positions unfilled, which is relatively low but slightly higher than the year before. The City is taking steps to attract and retain employees by offering hiring incentives, promoting them from within, and providing flexible work options, but still faces challenges filling certain jobs due to the area’s high cost of living and competitive salaries elsewhere. Having enough skilled staff helps keep local public services running smoothly, reduces delays, and ensures the City can continue to meet residents’ needs both now and in the future.

Updates to Sewer Rules May Ease Development Burden 
Sewer lateral in the groundThen, the City Council directed staff to move forward with changes to how private sewer laterals are regulated, with the goal of improving capacity within the City’s sewer system while reducing costs and barriers for the overall community. The new approach would require property owners to fix or replace broken and failed sewer laterals when a property is sold (starting in 2027), and eliminates the current rule that mandates all new development and re-developments to offset wastewater impacts in certain areas. Instead, the City will only require additional improvements for larger projects based on focused analysis. This change is expected to reduce sewer spills, improve system reliability, and expand capacity within the sewer system, which will support future housing development, while still protecting the environment and community health. This revised approach was proposed after a public study session held in August 2025 and subsequent feedback/input from community stakeholders, including property owners, realtors and housing developers. The City offers rebates for private sewer lateral inspections ($350) and replacements ($4,000), and encourages the community to learn more about the City’s Sewer Lateral Rebate Program. 

Council Sets Priorities for Future Water and Sewer Rates 
And finally, the City Council held a study session to help shape how water and sewer rates are designed in the future. The Council directed staff to focus on keeping rates fair, stable, and aligned with the actual cost of providing service. With this direction, the City can continue providing high-quality water and sewer services, while avoiding sudden rate increases and giving residents more predictability in their utility bills as the City plans for future infrastructure needs. Staff will conduct a full rate study starting with public outreach in Winter 2027. Any future rate changes will likely be proposed in Spring 2027.

Looking Ahead  
The next City Council meeting will take place on Tuesday, May 5, 2026 with an early start at 5:00 p.m. to recognize Laguna Lake Middle School students who completed 30 hours or more of community service. The regular meeting will start at 5:30 PM in the Council Chambers office at City Hall.

Attendees of the City Council Advisory Body meetings are eligible for one hour of complimentary parking in designated City garages. Learn more at Parking for Public Meetings.

To provide input or view upcoming agendas visit www.slocity.org/agendas. To receive updates from the City, sign up at www.slocity.org/Subscribe or follow us on social media.

Media Contact: Whitney Szentesi, Public Communications Manager, 805-783-7716, wszentes@slocity.org

Return to full list >>

FAQ Box

  • How do I learn more about my drinking water?

    The City of San Luis Obispo encourages people to learn more about their drinking water. Learn more at:

    Centers for Disease Control and Prevention https://www.cdc.gov/drinking-water/data-research/facts-stats/?CDC_AAref_Val=https://www.cdc.gov/healthywater/drinking/public/index.html

    U.S. Environmental Protection Agency http://water.epa.gov/drink/

    You can also contact the US EPA Safe Drinking Water Hotline at 1-800-426-4791.

  • Why is chlorine added to City water?
    To protect drinking water from disease-causing organisms, or pathogens, water suppliers add a disinfectant, such as chlorine. The practice of disinfection has nearly eliminated most acute waterborne diseases such as dysentery, typhoid fever, and cholera in the United States. However, disinfection practices can be complicated because disinfectants themselves can react with naturally occurring materials in the water to form by-products (Total Trihalomethanes -TTHM’s) which might potentially pose health risks. It is critical to provide protection from pathogens using disinfection, while simultaneously reducing potential health risks to the population from disinfection by-products.
  • Does the City use chlorine or chloramines?
    Chlorine is added as our secondary disinfectant to ensure the water is safe as it travels through our distribution system to our customers.  We do not use chloramines.
  • What is done to make the water safe to use?

    The City water system is regulated by the State Water Resources Control Board – Division of Drinking Water.  All of the water from surface water sources is treated at the City’s Water Treatment Plant through a very thorough treatment process.

  • How much water is treated each day?
    Approximately 5.5 million gallons are treated and used each day in the City.
More FAQs

COME VISIT

990 Palm Street 
San Luis Obispo, CA 93401

PHONE

805.781.7100

Other Phone Numbers

KEEP IN TOUCH

Footer_Social1-Em Footer_Social2-Fb Footer_Social3-Tw Footer_Social4-Ig Footer_Social5-Yt Footer_Social6-Li
Home Living Visiting Government Services Site Map

Design By Granicus - Connecting People and Government

View Full Site