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Utility Billing Adjustment Committee - UBAC

To submit a request:

Complete the UBAC submittal form and return to:

Utility Billing Adjustment Committee
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA.  93401
by email to

Questions? 805-781-7258

The City recognizes that there are circumstances which result in the unintended high usage of water.  If you have discovered a leak(s) and have made the necessary repairs, or have had an unusual event that has caused higher than normal water use, the UBAC will review your account for a possible adjustment if the following requirements are met:

  1. There must be evidence that the excessive use of water was not due to willful or negligent acts of the customer;
  2. Evidence that the problem was addressed in a timely manner;
  3. Completion of the information on the UBAC request form; and
  4. Submittal of pertinent documentation (i.e. receipts, repair bill, etc.) along with the form that indicates the problem has been resolved

General Guidelines (IMPORTANT – Please Read)

  • Request must be submitted within 60 days from the bill issuance dater for the period in question.
  • Customers are limited to one billing adjustment at any one service address per 24 months period.
  • Customers’ water usage, as a result of a leak, must exceed Tier 1 consumption and be at least 50% higher than usage compared to the previous billing cycle to qualify for a billing adjustment.
  • If the Utility Billing Adjustment Committee or its designee grants a billing adjustment, the amount of excess usage due to the leak will be billed at the Tier 1 rate.

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