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Utilities  > New Billing System > New Billing FAQ

Frequently Asked Questions:

Q: My bill is paid automatically each month from my bank account.  Do I have to sign up for auto pay again?

A: If your water bills are paid directly from your checking account, you will not be affected.  If you signed up for auto-pay using your credit or debit card through our web site, you will need to re-enter your credit or debit card information on our improved website after the implementation.  If you are unsure how your automatic payments are set up, please call our office at 805-781-7133.”

Q: Will my account number change?

A: Yes. Our new Utility Billing software is formatted differently from our current system. As a result, you will have a new 9 digit account number.
Q: I pay thru my bank using “Bill Pay” how does this affect me?

A: After the software implementation, you will need to notify your financial institution with your new account number. If you need help locating your new account number, please call our office at 805-781-7133, we will be more than happy to help you.
Q: Will my bills change?

A: Yes, and for the better! They will not only be easier to understand, but filled with information frequently requested by you, our customer. Please view a sample bill here.
Q: Will I have to pay my bill online after the implementation of the software upgrade?

A: No. You may still pay your bill by mail, over the phone or in person at our office.
Q: How do I sign up for automatic payment on the new website?

A: Click here for step by step instructions

Start or stop service- Click Here or call 781-7133
For General Billing information Click Here.

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