|
Standard Billing Information |
Billing Adjustments &
Updates |
·
Current Water Rates
· Current Sewer Rates
·
Winter Water Use
Schedule
· Account Set-up Fees
· Billing Procedures and Payment
·
Online Access to your account
· Industrial Users Fee
· Other Fees & Charges |
· Calculate Your Bill
with new rates
·
Low Income Assistance Program
·
Rate Review & Increases
·
Utility Billing Adjustment Committee
|
| For more information or to stop,
start or change your water and sewer service,
click here, or call
781-7133, or fill out an
online
billing request form. You can also sign up for auto pay
by filling out this
form. For more questions about your bill, email
UB@slocity.org. |
|
Current Water Rates |
|
Effective 7/1/09
The City’s monthly charge per billing unit:
(1 unit = 100 cubic feet = 748 gallons)
|
Single Family
Residential Customers |
Inside City |
Outside City |
| 1 to 5
units |
$4.69 |
$9.38 |
|
6 to 25 units |
$5.87 |
$11.74 |
|
26+ units |
$7.36 |
$14.72 |
|
All Other
Customers |
|
|
| 1 to 5
units |
$4.69 |
$9.38 |
|
6+ units |
$5.87 |
$11.74 |
A 5% utility users tax is applied to the water portion of the bill.
|
|
Current Sewer Rates |
|
Effective 7/1/09
Billed every month, the City’s monthly charge is:
|
Type of Building |
Monthly |
|
|
Single Family Residence (includes single metered condo’s and
townhouses) |
Minimum charge:
$6.00 per dwelling unit
Volume charge per unit: $6.63
Total monthly fee
capped based on average winter water consumption (AWWC)
|
|
Master-metered
Multi-family dwellings in any duplex, apartment house, or rooming
house |
Minimum charge:
$6.00 per account
Volume charge per unit: $6.63
Accounts without
separate irrigation meter:
Total monthly fee capped based on AWWC
Accounts with
separate irrigation meter:
No cap
|
|
Mobile home or
trailer park
|
Minimum charge:
$6.00 per account
Volume charge per unit: $6.63
Accounts without
separate irrigation meter:
Total monthly fee capped based on AWWC
Accounts with
separate irrigation meter:
No cap
|
|
|
Public, private, or
parochial school, average daily attendance (ADA) at the school |
$5.37 per ADA
|
|
|
All Other Accounts |
Minimum charge:
$6.00 per account
Volume charge per unit: $6.63 |
|
How to calculate your sewer bill using the sewer billing
cap methodology:
Let’s
assume your winter water usages were as follows:
|
December 2008 billing period |
7 units |
|
January 2009 billing period |
5 units |
|
February 2009 billing period |
6 units |
Average 2008-2009 winter water usage would equal 6 units which
means your annual sewer cap starting July 2009 equals "6".
In
the above example, on your August 2009 bill, the following sewer
charges would appear:
|
Sewer base fee |
$ 6.00 |
|
|
Sewer volume fee |
$39.78 |
(sewer cap of "6" x $6.63) |
|
Total |
$45.78 |
|
If
you use more than 6 units of water in any given billing period, your
bill for sewer will be “capped” at the 6 units as shown above. If
you use less than the cap amount (6 units), you will be billed in a
similar manner, but only for the amount that you use. Example: if
you use 5 units of water, you would be billed as follows:
|
Sewer base fee |
$ 6.00 |
|
|
Sewer volume fee |
$33.15 |
(actual usage: "5" x $6.63) |
|
Total |
$39.15 |
|
|
|
2009-2010 Winter Water Use Schedule |
|
Click here to download a
pdf of the Winter Water Use Schedule |
|
Account Set-up Fees |
|
To initiate or discontinue water and
sewer services, please contact the City’s Finance Department, Utility Billing, from 8
a.m. to 5 p.m., Monday through Friday (except holidays) at (805) 781-7133. The following
charges apply:
Regular account set-up fee:
$55.00 (applied to your first bill)
Same day service fee:
$164.00
After hours account set-up fee:
(after 4:00 p.m.; before 8:00 a.m.; weekends & holidays; non-scheduled work
days) $234.00
Unlimited annual account set-up
fee: $936.00
|
|
Billing Procedures and Payment |
| Bills
are sent out monthly, are due and payable upon
presentation and payment must be received within 30 days. Accounts are assessed a late
charge on the 31st day following a billing. The monthly late charge is $15 or 1.5% of the
unpaid balance, whichever is greater. Payments on closed accounts are due 30 days from the
closing date. A reminder notice with the late fee assessed will be mailed to the customer.
Accounts are subject to shut off 45 days following a billing. Payments must be received
prior to 2 p.m. on the last working day before the noticed shut off. Please do
not use the payment drop box for accounts subject to shut off. For your convenience, payment drop
boxes are located at:
- City Hall, 990 Palm, bottom of the front
steps, next to the to the City bulletin board.
- Outside the Finance Department entrance
inside City Hall.
- The Parking Office located at 1260
Chorro Street.
Please do not deposit cash
in the payment drop box. Payments from payment drop boxes are posted to the
account the following work day. Payments made by mail are posted to accounts daily by 3
p.m.
|
|
Online
Access |
|
Online Utility
Billing and Payment is Available Now!
Access your account
Water and sewer customers now have the option to access water and sewer
account information online. We are committed to providing the highest
level of service possible and are pleased to provide customers with the
option to:
- Make
water and sewer bill payments online as needed, or
- Sign up
for monthly utility bills to be paid automatically from a
debit or credit card
- View and
compare water use and account transaction history
- Sign up
for water and sewer service
|
Paying
your water and sewer bill has never been easier!
|
|
Industrial Users Fee |
| The City is required by the state to
implement a Pretreatment Program to protect the Water Reclamation Facility from
non-domestic wastes that may upset or inhibit the treatment plant’s processes. The
program requires inspection, sampling, documentation and public education of industrial
users who may handle or discharge non-domestic wastes. The program receives about 35% of its
revenues from industrial users fees while the other 65% comes from the sewer fund. The
following charges are billed every month and are included on your
water/sewer bill:
|
Description |
Rate |
Example |
| Class I |
$283.00 |
Automotive repair, Photo processor |
| Class II |
$152.00 |
Restaurant, Bakery |
| Significant Industrial User |
$1,475.00 |
Chemical manufacturing,
Electro-plating |
| Industrial User
Reinspection |
$68.00 |
Per Inspection |
|
|
Other
Fees & Charges |
Returned Check:
$25.00
Disconnect
Service for non-payment:
$88.00
Retire Service:
$453.00 for two inch meters, or less
|
|
Low Income Assistance Program |
Low Income Assistance Form
The City has a Low Income Assistance
Program that consists of three tiers as described below:Rate Assistance
The Rate Assistance Program is administered with the same guidelines used by other utility
companies (gas, phone and electric). There is a 15% reduction of the standard rate for
water and sewer. For qualified customers, documented eligibility in one of the following
programs is: Aid for Families with Children (AFDC),
Supplemental Social Security Income (SSI), Food Stamps, participation in either electric,
phone or gas companies programs (CARE).
Payment Assistance
Salvation Army and St. Vincent De Paul Society offer assistance.
Customers are eligible once, to have one billing period paid depending on
the availability of funds. However, customers are responsible for late charges and
restoration fees.
Water Efficiency Assistance
Utilities Conservation staff provides customers receiving either Rate Assistance or
Payment Assistance with free information and water audit services to help control the cost
of their water bills. If you have discovered a leak(s) and have made the
necessary repairs, or have had an unusual event that has caused higher
than normal water use, the UBAC will review your account for a possible
adjustment. Click here for more information.
|
|
Rate Review & Increases |
|
Water and sewer services are operated
as an enterprise fund which means revenues to support operations and capital improvements
must be born by the rate payer. Water and sewer funds are reviewed annually (usually
during May) by the City Council at a public hearing. Upon completion of the review,
Council then determines the appropriate rate for service. Traditionally, if rate increases
are needed, they are implemented at the beginning of the new fiscal year, July 1st, and
all rates are prorated accordingly. |
