City of San Luis Obispo - How are we doing?

How Are We Doing?

Please tell us what you think about the City’s services.

What are we doing that you like? What improvements to our services should we be making? You can share you comments with us in a number of ways:

Mail:	City Administrative Officer City of San Luis Obispo 990 Palm Street San Luis Obispo, CA 93401
Phone:	(805) 781-7114
Fax:	(805) 781-7109
E-mail:	Ken Hampian or khampian@slocity.org

See the Directory of City Officials to direct your comments to a specific City official.

Or you can contact us directly by filling out the quick survey form below. This will be especially helpful to us if you recently received service from the City.

   · Did you get the information you were looking for?
   · Did you get it in a timely, friendly manner?
   · Did we deliver the service like we said we would?
   · Is there a better way for us to serve you?

Our goal is to provide you with great service.

But we can only do this with your help by letting us know:
· When we did something right, so we can be sure to do it again.
· And when we did something wrong, so we can change it.

How Are We Doing? We are genuinely committed to looking for ways of improving service to our residents, businesses and visitors—whether at City Hall, at our other City facilities, over the telephone or out in the community. But we can only do this if you let us know how we’re doing.

So, please take a moment to fill out this quick survey. You can either print it out and leave it at any City facility, give it to a City employee, mail it, fax it to us at (805) 781-7109, or you can submit it to us directly by pressing the submit button when you’re done. If you prefer to contact us by phone, we also have a customer service response line at (805) 781-7080.

Thanks for your help.

How do you think the City of San Luis Obispo is doing?

What service did you need?

What department(s) assisted you?

	Yes	No
Were you able to successfully conclude your call or visit?
Were you given helpful information?
Written
Verbal
Was our service timely and efficient?

On a scale of A to F, how would you grade our service?
A-Outstanding B-Good C-Fair D-Needs Improvement F-Unsatisfactory

	A	B	C	D	F
For the quality of service by our staff
Courteous
Knowledgeable
Helpful
For our facilities
Accessibility
Appearance

Your Comments

Is there anything else—good or bad—we should know about your contact with us?

Do you have any suggestions for how we can better serve you in the future?

Was there an employee(s) who was especially helpful—or unhelpful? Please let us know:

Optional Information

Your Name:
Mailing Address:
City:
State:	Zip:
Daytime Phone:
E-Mail: