There are three really easy ways to stop/start your service:
- You can do it online, 24 hours a day!
- You can call us at (805) 781-7133. We can do everything over the phone. Our phone line hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
- You can come into City Hall, 990 Palm Street, to the Finance Department public counter and sign up for service in person.
Account Setup Fees
To initiate or discontinue water and sewer services, please contact the City’s Finance Department, Utility Billing, from 8 a.m. to 5 p.m., Monday through Friday (except holidays) at (805) 781-7133. The following charges apply:
Regular account set-up fee : $61.00 (applied to your first bill)
(***must be scheduled at least 1 business day before start of business on day you wish to have service established to avoid same day service fee***)
Same day service fee: $184.00
After hours account set-up fee: (after 4:00 p.m.; before 8:00 a.m.; weekends & holidays; non-scheduled work days) $263.00
Unlimited annual account set-up fee: $1,048.00
Disconnect service for nonpayment: $100