Frequently Asked Questions

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  • Drought

    • Do I need a permit for my rainwater collection system?

    • How can I report water waste in my community?

    • How much water is left in our reservoirs?

    • Is the City offering turf removal rebates?

    • What about changes to building codes such as requiring rain harvesting and gray water systems for new development?

    • What days can I water my lawn/landscaping?

    • What requirements will be placed on new development to conserve water?

    • Why is new development continuing while existing customers are being asked to reduce their water use?

    • Why should new development be allowed at all during the drought emergency?

  • Recycled Water

    • How is water recycled?

    • Is recycled water safe?

    • Where will recycled water be used?

  • Stormwater

    • Can I blow my leaves into the gutter?

    • It’s ok for me to do this in other towns; why can’t I do it in SLO?

    • What can be discharged into the gutter?

    • Where can I drain my pool?

    • Why should I be concerned with stormwater when it’s not raining?

  • Trash & Recycling

    • How can I recycle my hazardous waste?

    • How do I dispose of needles and sharps?

    • How do I get rid of used motor oil?

    • I want more information on curbside recycling; where do I sign up?

    • What should I do with my broken steam iron, waffle maker, ice cream maker, crock pot, vacuum cleaner, or similar item?

    • Why can’t I recycle Styrofoam?

  • Utility Billing

    • Why do we pay sewer fees?

    • Why don’t I have any water?

    • Why is my current water bill so much higher than my last?

    • Why is our water pressure low?

  • Wastewater Collections

    • What are the sources of wastewater?

    • What part of the sewer system am I responsible for?

    • Who do I call when I have a sewer problem?

  • Wastewater Treatment

    • Are discharge requirements hard to meet?

    • How is water recycled?

    • Is recycled water safe?

    • What are the costs to operate the plant per year?

    • What are the sources of wastewater?

    • What significant change have you seen in the creek and/or habitat?

    • Where will recycled water be used?

  • Water Conservation

    • Do I need a permit for my rainwater collection system?

    • How can I report water waste in my community?

    • How much water is left in our reservoirs?

    • Is the City offering turf removal rebates?

    • What days can I water my lawn/landscaping?

    • Why is my current water bill so much higher than my last?

  • Water Distribution

    • Why don’t I have any water?

    • Why is my water sometimes discolored?

    • Why is our water pressure low?

  • Water Sources

    • Can I take my boat on Whale Rock Reservoir?

    • How do I access Whale Rock Reservoir?

    • Is there Mercury in Nacimiento Water?

    • What is the total capacity of source water when both Salinas & Whale Rock reservoirs are full?

    • What kind of fish are in Whale Rock Reservoir?

    • Where does my water come from?

  • Water Treatment

    • Does the City use chlorine or chloramines?

    • How did the EPA determine drinking water regulations for disinfection by-products (TTHM’s)?

    • How do I learn more about my drinking water?

    • How much water is treated each day?

    • Is there Mercury in Nacimiento Water?

    • What are the health risks of TTHM’s?

    • What are Total Trihalomethanes (TTHM’s)?

    • What is done to make the water safe to use?

    • What is in our water?

    • Where does my water come from?

    • Why did City of San Luis Obispo customers receive a public notification concerning TTHM’s ?

    • Why is chlorine added to City water?

    • Why is my water sometimes discolored?